Product Support Plans

While we are happy to provide virtually any type of service to support your mission, for your convenience, we offer standard services, plans and packages.

These enhancements over our standard industry-leading warranty and technical support are designed to ensure your business continuity.

Premium Support Packages (PSP)

For mission critical synchronization and infrastructure applications, we recommend a premium support package that features 24/7 emergency technical support, express next-day loaner service, priority repair services, notification of new releases. For even greater coverage, PSP Gold offers a product replacement service, any calibrations required and an option for on-site services.

Annual Service Plan (ASP)

The annual service plan is designed for lab and factory environments and test applications. It is recommended for the GSG-5 and -6 series due to the rapid evolution of the GPS and GNSS eco-system. The ASP provides unlimited phone/email support, annual calibration and factory check, free product updates, loaner service if needed, and priority factory repair services.

Extended Warranty

Reques quote

Spectracom's standard industry-leading warranty provides a high degree of protection.


But even more comprehensive coverage is available to completely eliminate the risk of unexpected repair charges.

Let us know your unique needs for service and support

If one of our service and support package does not quite fit the bill, we are happy to work with you to ensure your success after initial deployment.

Resources

Datasheets

More Info
An annual service plan so you get the most out of your GPS simulator.
pdf - 180 KB
Tuesday, January 22, 2013
By: Spectracom
More Info
An annual service plan so you get the most out of your time server or master clock installation.
pdf - 279 KB
Tuesday, January 22, 2013
By: Spectracom