We take great pride to serve you, our customers.

We stand behind our products and are ready to help solve any problems that should arise. You can use our product support pages where we have aggregated some useful information about our main product platforms. You'll also find links below to get help and access to support information.

Product Support Pages

SecureSync and NetClock 9400 series are software upgradeable and are covered by a standard 5-year warranty and various service plans to get the most out of your time and frequency reference.

NetClock 9200 and 9300 series products are end-of-life and no longer available. Successor products include SecureSync and NetClock 9400. Product support is still available including replacement with functionally equivalent units.

TSync bus-level timing boards have a one year warranty. Drivers for Linux, Windows, and Solaris are available. Some models are firmware upgradeable to take advantage of new features.

GSG-5/6 series simulator hardware and companion PC software updates are available to all users via semi-annual releases. Units are also upgradeable with any available feature through licenses or hardware adds.

VelaSync is a unique combination of an enterprise server, TimeKeeper time synchronization software and high precision GPS-clock. New software releases are available to all users. All units come with Spectracom's premium support package for the first year.

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Support Information